ocr: ATOOVG-ANYLAN card that wasn't functioning properly 301 Total time 25- Limc on hold E a - L 20F - E - 14:33 15H 10:35 = 10F 1:45 6:25 fewletl-Packard Novell Menus: 5 3 Handoffs: 0 I Times on hald: 3 2 Time to lech: 2:50 1:28 Time to solve: 7:16 13:04 Figure 2: Each company offered a different solution.
